LCharge Privacy Policy
1. Introduction
This Privacy Policy explains how Joint Tech. HK Limited (“we”, “us”, or “our”) collects, uses, stores, protects, and shares information when users use the LCharge app and related services.
LCharge is an EV charger management application used for charger binding, Bluetooth configuration, charger control, charging records, notifications, and issue feedback.
2. Information We Collect
Depending on the features you use, we may collect the following information:
- Account information: name, nickname, email address, phone number, login information, and account settings.
- Charger and charging information: charger status, charging sessions, charging records, charger configuration, and fault or event information.
- Device and app information: device model, operating system version, app version, language, IP address, network status, logs, and diagnostic information.
- Bluetooth information: Bluetooth connection information used to discover, connect, configure, and manage compatible chargers.
- Location information: location permission may be required by the operating system for Bluetooth scanning or nearby charger functions.
- Camera and photo information: camera or photo access is used when users upload images for issue feedback or scan QR codes.
- Notification information: notification-related information used to send charging status, fault reminders, and service notifications.
3. How We Use Information
- To provide and maintain LCharge app functions.
- To create and manage user accounts.
- To connect, configure, and control compatible chargers.
- To display charging status, charging history, and fault information.
- To process issue feedback and provide customer support.
- To send necessary service notifications.
- To improve app stability, troubleshoot issues, and protect service security.
- To comply with applicable laws and regulations.
4. App Permissions
LCharge may request the following permissions when needed:
- Bluetooth: used for charger discovery and configuration.
- Location: required by Android for Bluetooth scanning or nearby charger functions.
- Camera: used for QR code scanning and feedback images.
- Photos or storage: used for uploading feedback images.
- Notifications: used for charging status and service notifications.
- Network access: used to connect the app to our servers.
Users can manage or disable permissions in device settings. Some app functions may not work properly if required permissions are disabled.
5. Sharing of Information
We do not sell users’ personal information. We may share information only when necessary:
- With service providers who help us provide cloud hosting, data storage, notifications, analytics, customer support, maintenance, or security services.
- When required by laws, regulations, legal processes, or government requests.
- When necessary to protect users, our services, or legal rights.
6. Data Storage and Security
We take reasonable technical and organizational measures to protect user information.
However, no method of transmission over the Internet or electronic storage is completely secure.
7. Data Retention
We retain personal information only for as long as necessary to provide services, maintain security, resolve disputes, and comply with legal obligations.
8. Your Rights
Users may manage account information and app permissions through the app or device settings where supported.
Users may also contact us to request account deletion or assistance regarding personal information.
9. Children’s Privacy
LCharge is not intended for children under the age of 13.
10. Third-Party Services
LCharge may use third-party service providers for cloud hosting, notifications, analytics, customer support, maintenance, or security services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be published on this page.
12. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us:
Developer: Joint Tech. HK Limited
App: LCharge
Email:
iot@jointcharging.com